Preparation and help

Payment is in Japanese yen (JPY). One ticket allows one concurrent room for a fixed 24 hours after activation. Separate tabs and overlapping reconnects count separately. Activate an unused ticket within one year of payment completion. At or after its deadline, it cannot be activated or refunded, even if unused. Ordinary full refunds must be accepted before activation and before the deadline. For 301+ connections, individual consultation is required. Final sales regions, tax treatment and commercial terms are still being prepared. See Preparation and help for support conditions. Post-activation refunds require individual review.

Mail is accepted anytime. Replies follow when available, without immediate service or a guaranteed response deadline.

Include the support reference, incident time and time zone, OS/browser, and the short displayed error. If a purchase outcome is unknown, check your account rather than buying again.

Mailbox loss, email changes, credential leaks and post-activation refunds require individual review. Ownership is not transferred automatically; tickets are not revived and expiry is not extended. An inquiry email alone does not verify ownership.

Stripe handles monetary receipts. Service status notifications are not receipts.